Terms & Conditions
Check In & Check Out
WE HAVE STARTED TO TAKE CONTACT-LESS TEMPERATURE CHECKS FOR ALL NEW GUEST ON ARRIVAL, THIS IS FOR EVERYONE'S SAFETY. IF YOU SHOW TEMPERATURE OF 38 DEGREES WE WILL NOT BE ABLE TO CHECK YOU IN. PLEASE DO NOT TRAVEL IF YOU HAVE SYMPTOMS OF CORONAVIRUS OR HAVE BEEN IN CONTACT WITH ANYONE WHO HAS.
Guests are requested to check in between 16:00 and 21.00 and vacate rooms by 11:00 on day of departure.
Early check in can be accommodated and are free but must be arranged at least 24hrs in advance by telephone or email. Similarly we do offer facilities for late check in but we must again have telephone or email notification at least 24hrs beforehand.
Smoking and Damages
The Mansion has a non-smoking policy throughout, we also have a damages and soiling policy. Breaches of these policies will result in a minimum £100 surcharge for additional cleaning and loss of income, damages and lost keys must all be paid for. Breaches of these policy may also lead to cancellation of your booking.
Payments can be made when booking or in full when checking out. If no prior booking has been made payment is required in full on arrival. We accept cash, credit or debit cards (except American Express). We do not accept cheques, travellers cheques or vouchers.
We require at least 48 hours notice of cancellation. Cancellations must be by phone, email or letter. Cancellations of less than 48 hours notice will be charged at the full room rate for the first night, less than 24hrs notice will be charged up to the first two nights of the booking. No shows will be charged at the full cost of the booking. When you book a room you are agreeing to our terms and conditions and entering a contract and it is advisable that travel insurance is taken out to cover any unanticipated situations or costs. Early departure is subject to the same terms as no show. These terms are all at the discretion of the management.
The Mansion consists of two building, the original building has no ground floor accommodation, however we have ground floor rooms in the newer part of the building. If you have any mobility issues please call to confirm that rooms booked are suitable for your needs, we can not be responsible where rooms are not suitable, we will always try to make alternative arrangements, however this is not always possible and any cancellation will be charged.
Dogs are allowed in most parts of The Mansion but must be well behaved and under owners supervision at all times. We do not allow dogs to be left in the rooms unattended.
Parking and belongings
Cars are parked at the owners risk. The management of The Mansion cannot be held responsible for any loss or damage to or from vehicles whilst parked in the car park.
Any belongings or valuables remain the responsibility of their owners. Any loss, theft or damage however incurred will not be the responsibility of the management of The Mansion.
Swimming Pool and spa
Our pool is open to B&B guests and for private hire, local rules must be adhered to whilst using it. As we rent the pool out to private parties and Aquasplash swim school, this means the pool is not always available to resident guests. It is usually available at some point during the day. For more details click the Pool Button.